BIG NAMES IN THE MUSIC INDUSTRY SUPPORT MITA
Some of the biggest names in the music industry having been supporting
MITA since it's inception to help improve the over all quality of technical
support in the music industry. They have recognized how important well
trained and self motivated technical personnel are to the ongoing satisfaction
of users of electronic musical equipment. Whether it be organs, recording
gear, or guitar amps the technology is in constant change so the continuing
education and timely support of field personnel is essential to continued
growth of the industry. MITA is your ideal partner to help you meet
your customers continued needs and expectations.
CONVIENT TRAINING VENUE
By sending trained service instructors to the Biennial Annual Convention
and Seminar many manufacturers have found the ideal venue to train large
numbers technicians in the latest trends and technologies relating to
their product lines. Many have found that it saves them considerable
money over doing regional seminars since many of the costs are shared
by everyone that is making a presentation and travel and hotel costs
for Las Vegas are the best in the country. Many of the technicians are
authorized by several of the presenting manufacturers and they are more
likely to attend your training if they can get several manufacturers
at the same time.
IDEAL CHANNEL FOR TECHNICAL SUPPORT
By participating on the MITA email and web based forums you can quickly
resolve issues confronting technicians in the field to prevent their
customers from experiencing long service related delays. You can monitor
the discussions that are taking place about your companies products
and provide timely answers that might save one of your customers delays
and frustration and also get an early warning as to what issues may
be developing especially with aging equipment outside of warranty coverage.
Other companies find monitoring the discussions useful in evaluating
servicers for potential warranty repair status. Finally, all of the
forums even the email forums are fully archive and index by a potent
search engine reducing the need for repeated explanations of the same
issue.
MITA MEMBERS ARE COMMITTED TO CONTINUING EDUCATION
Technicians join MITA for the technical growth that they can get no
where else. A technician could spend decades accumulating the knowledge
and experience that is available at their fingertips on the MITA web
site and email forums. With the potent search engine it is easily accessible
to solve troubleshooting problems in a timely fashion. The information
ranges from vintage tube and synthesizer technologies to the latest
Digital Signal Processing and Modeling amplifier technologies and from
tutorials on basic electronic theory to specific solutions to known
problems. Additionally, many MITA members pay their own expenses to
attend the annual convention and to take the MITA Certified Technician
Exam. They distinguish themselves with their commitment to having the
knowledge to meet their clients (and your customers) challenges.
A COMMON COMMITMENT TO CUSTOMER SATISFACTION
MITA technicians subscribe to a higher ethical standard and a commitment
to customer service. They are members of MITA for the betterment of
the electronic musical instrument repair industry as a whole. They support
the free exchange of knowledge and experience to help improve the reputation
of the industry and improve the experience of all customers. These are
the goals that you share for your customers and MITA becomes the ideal
partner in achieving those ends.
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