ENHANCED CUSTOMER SUPPORT
Success as a music dealer involves much more than having good products
and skilled salesmanship. Much of ones continued success depends on
how well a customer is supported after the sale. This is especially
true in those rare instances where service is required on a recently
purchased piece of equipment. A fast and thorough resolution of the
problem prevents disappointment from turning to anger. An on-going relationship
with a MITA member technician will provide you and your customers with
industry leading technical skills and customer commitment. With knowledge
and skills fostered by close and ongoing relationships with manufacturers
and a worldwide network of experienced technicians, solutions to even
the toughest of service issues are close at hand. Your customers will
be treated with a level of professionalism and concern that will give
you confidence in their continued satisfaction with your products and
your organization.
ENHANCED PROFITS FROM USED INSTRUMENT SALES
Many music dealers also take trade-ins and sell used equipment. A MITA
professional can give you the heads up on condition issues, known product
deficiencies, and possible costs associated with preparing a used instrument
for resale. They can provide the services needed to restore used instruments
to peak condition and maximum resale value. They can also give the heads
up on those instruments that may have more value as replacement parts
than as a functional instrument.
ENHANCED PROFITS FROM DEALER FLOOR STOCK AND
TEACHING STOCK
Dealer floor stock, and teaching instruments are subjected to use, and
abuse, often beyond the control of the sales staff. Keeping all these
instruments in peak condition to meet teaching schedules or to close
the sale, requires the frequent services of a skilled technician. Your
professional relationship with a local MITA professional can ensure
that downtime is minimized and every instrument contributes fully to
your businesses bottom line.
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