Service and board orders, (800)458-5397; Tech Support/Operational Support (800)726-8863; parts and Literature, (800)833-9626; Parts and literature FAX (800)237-9080; Consumer Accessories, (800)332-5368 For end-users & credit card customers, it's npcParts@us.panasonic.com. For open accounts, it's pstcParts@us.panasonic.com. Direct contact, Brian in Dept R brian.giddens@us.panasonic.com